Atlantic Computing Services is changing its service policies in reaction to the global public health crisis. These changes go into effect on March 18 and will remain in effect until further notice.
All support activities for our customers will now be done on a phone-only basis. No technician will be sent to your home. If any software or firmware modifications to your system are necessary, the Atlantic technician will use remote desktop software, such as TeamViewer. You may be instructed how to install and configure TeamViewer over the phone. If this is not possible, we will work to devise alternative procedures to assist you.
Rates for all services will be negotiable on a per-case basis. Your Atlantic representative will provide an estimate before any remote work proceeds.
We realize the inconvenience of these new policies; however, they are necessary in order to comply with the advice of medical professionals regarding the ongoing state of emergency. The safety and health of our customers, as well as our personnel, must be the highest priority.
Thank you for your understanding during this difficult period for all of us.